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Frequently Asked Questions
 
  • What is Dealster?
  • What does it cost to join Dealster?
  • How do I buy a Deal?
  • What payment methods do you accept?
  • I was notified that my credit card was declined?
  • Is my personal information safe?
  • What if I change my mind and want to cancel or modify the purchase?
  • Does the Deal have to be used the same day I buy it?
  • What happeents after I buy the Deal?
  • I went to the merchant and the store was out of business, or the merchant refused to honor the Deal?
  • Can I buy a Deal and give it as a gift to someone else?
  • I have a question that hasn't been answered in this FAQ!
Badges
  • What are Badges?
  • Can a Badges or Credits be redeemed for cash?
  • What do I have to do to get a Badges?
  • Do Badges or Credit get rusty, expire or terminate?
  • Is there a limit to how much I can earn?
  • Is there a limit on how many Badges I can get or how many points I can use to purchase a Deal?
  • Anathing else important I need to know?
WHAT IS DEALSTER?

We're an online marketplace where; If you're a consumer - you can get great discounts on the things you want. If you're a merchant - you can present your deals to consumers looking to buy.

We're different from other retail and daily deal sites in that our number one priority is to present a handful of compelling, local deals on a daily basis. We don't bombard you with dozens of deals you have to wade through to find what you want. And, we do not require a minimum number of deals to be sold before the sale is authorized. If only one deal is sold – that person gets the deal at the deal price. Quantities are limited so you do have to act fast.
WHAT DOES IT COST TO JOIN DEALSTER?
Nothing - It's free to join Dealster. Of course, you do have to pay for the deals you buy – but, you knew that.
HOW DO I BUY A DEAL?

If you see something you like, click on the Buy Button and follow the instructions. If you want to learn more about the deal before you buy, you can visit the merchant's website (a convenient link is provided).

Once you buy the item, your credit card will be charged that night (or the next day if you're an insomniac and like to buy things in the middle of the night).
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, American Express, Discover, and Diner's Club.

The charge will appear on your statement as "Dealster"
I WAS NOTIFIED THAT MY CREDIT CARD WAS DECLINED?
Don't panic – yet.
Maybe a wrong number was entered. In any event, we'll give you five (5) days to fix the problem. If it isn't resolved in that period, the purchased will be cancelled.
IS MY PERSONAL INFORMATION SAFE?
Yes. We utilize 128-bit Secure Socket Layer (SSL) encryption to protect your credit card information. Our Privacy Police (Dealster.com/privacy) has more information on the subject – take a look.
WHAT IF I CHANGE MY MIND AND WANT TO CANCEL OR MODIFY THE PURCHASE?

We offer a 30 day refund policy for all purchases made on Dealster.com. You can claim a refund by submitting a support request. We will issue the refund if you change your mind but the voucher is unused.

After the 30 days, we will only issue a refund if the merchant goes out of business before you get a chance to use the voucher and before the expiration date, or if the merchant decides not to honor the deal.
DOES THE DEAL HAVE TO BE USED THE SAME DAY I BUY IT?
No, you don't have to use the deal on the day you buy it. Deals have expirations dates, which are usually between 3 and 6 months. The exact expiration date is noted in the description of the deal.
WHAT HAPPENS AFTER I BUY THE DEAL?
Your deal will be in the account and ready to use the next day. Some deals like online deals are available right away but make sure you read the print. We'll also send you a nice email confirmation of your purchase.
I WENT TO THE MERCHANT AND THE STORE WAS OUT OF BUSINESS, OR THE MERCHANT REFUSED TO HONOR THE DEAL?
This occasionally happens, but don't worry, we will refund you. Just go to our support page and contact us.
CAN I BUY A DEAL AND GIVE IT AS A GIFT TO SOMEONE ELSE?
Yes, absolutely. You can just click on Buy for a Friend under the purchase button and we'll make sure that the deal is specially bought for your friend or family member. Keep in mind that you can also give them a Dealster Gift Card that allows them to buy any deal they want. You can see our Gift Card Page here.
I HAVE A QUESTION THAT HASN'T BEEN ANSWERED IN THIS FAQ!
Email us at info@dealster.com and we'll get right back to you.
Badges
WHAT ARE BADGES?

Badges are virtual rewards that are issued whenever you purchase a deal. They're a fun way to earn credits that can be used to reduce the cost of your next Dealster purchase.

It's our way of rewarding our loyal customers. And, it's a great way for you to save money and show off the Badges you earned to everyone else.

You can learn more about Badges and Rewards on the Dealster Rewards Page
CAN A BADGE or CREDITS BE REDEEMED FOR CASH?
No, Badges do not have their own cash value. You can't for example, sell a Badge and get money – they are not redeemable for cash. You can use Badges and credits only to reduce the purchase price of your next Dealster purchase.
WHAT DO I HAVE TO DO TO GET A BADGE?
Just buy a Deal. We automatically keep track of the Badges and credits you earned. If you want to check your Badge Account just log on to your account and go to My Rewards.
DO BADGES OR CREDITS GET RUSTY, EXPIRE OR TERMINATE?
Badges never get rusty (they're virtual after all) and the credits only expire if Dealster stops offering Deals. At that point, we will terminate all outstanding credits. By the way – we have no plans to stop offering Deals, we're having too much fun.
IS THERE A LIMIT TO HOW MUCH I CAN EARN?
No limit. The more Badges and points you earn the more you save on the next Deal.
IS THERE A LIMIT ON HOW MANY BADGES I CAN GET OR HOW MANY POINTS I CAN USE TO PURCHASE A DEAL?
You can use as many Badge credits as you want up to the purchase price of the Deal. For example, if the Deal costs $25 and you have $25 in credits – you just got the Deal for zero dollars.
ANYTHING ELSE IMPORTANT I NEED TO KNOW?

Yes – Badge credits can only be used to purchase Dealster Deals. They cannot be redeemed for cash.

If there is any dispute between how many credits you say you have and how many credits we say you have – are decision is final.

We reserve the right to modify the terms of this program.

Anyone who violates the Terms of Use will have his or her Badges and credits revoked.
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